Privacy Policy

Last Updated: April 2026

Play Performance Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our digital advertisements, or use our services, including our Memberships, Physiotherapy and Rehab services, Team Training, Private Training, and Recovery services.

1. Information We Collect

To provide you with our services, we collect information that identifies you personally, as well as data related to your physical health and digital interactions with our business.

Personal Information: Name, email address, phone number, date of birth, and emergency contact details.
Health and Physical Information: Information regarding your medical history, injury status, physical conditions, and performance metrics necessary for us to safely deliver strength, conditioning, and rehabilitation programs.
Financial Information: Credit card or bank account details required to process your membership or session fees.
Digital Data: IP addresses, browser types, device information, and browsing behaviour collected via cookies and tracking technologies (such as the Meta Pixel) when you interact with our website or social media ads.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you fill out contact forms, submit a Meta Lead form, sign a physical or digital contract, or communicate with us directly.
Via Our Software Partners: When you create an account, book sessions, or track your training through platforms like GymMaster and Teambuildr.
Automatically: As you navigate through our website and interact with our digital advertisements.

3. How We Use Your Information

We use the information we collect strictly for the following business purposes:

To provide, operate, and maintain our gym facilities and training programs.
To tailor your training and rehabilitation programs safely based on your health and physical condition.
To process transactions and manage your billing automatically.
To communicate with you regarding schedule changes, facility updates, or booking confirmations.
To send marketing and promotional communications (you may opt-out at any time).
To analyze the performance of our digital advertising and website traffic.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements. These include:

Booking and Programming Software: GymMaster and Teambuildr.
Payment Processors: EziDebit Pty Ltd for secure direct debit and billing.
Marketing Platforms: Meta (Facebook/Instagram) for targeted advertising and lead generation.

We may also disclose your information if required by law or to protect the safety, rights, or property of Play Performance Pty Ltd, our members, or the public.

5. Video and Photography

As outlined in our Terms and Conditions, we may occasionally film or photograph training sessions for advertising and marketing material. If you wish to be excluded from these materials, please notify a staff member prior to your session.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Privacy Rights

You have the right to:

Request access to the personal information we hold about you.
Request corrections to any inaccurate or incomplete data.
Opt-out of marketing communications by clicking the "unsubscribe" link in our emails.
Request the deletion of your personal data, subject to legal and contractual retention requirements (such as tax or liability laws).